Help center

Every plan has a 14-day free trial with no credit card required. After the trial, you pick Starter ($29/mo), Growth ($79/mo), or Scale ($199/mo). No setup fee, no per-booking fee. Stripe processing fees (~2.9% + 30¢) apply when customers pay through the site — those go directly to Stripe, not to us.

Most operators are live in 30 minutes: pick your category template, paste a Google Maps URL to prefill your business info, confirm services + hours, and your branded booking site is live at yourshop.pointmintz.com. Custom domain ships immediately on Growth and Scale.

Yes — Scale includes guided onboarding with data import. Native customer import parsers support Salonbiz, Spabiz, Phorest, Booker, GlossGenius, and Schedulicity exports. Booksy, Vagaro, Mindbody, and other exports use the generic CSV import path when the file includes email, name, and phone columns.

Admin > Calendar > click a slot → "Block time." You can block by specific staff member or shop-wide, and add a reason that shows on the calendar but never to customers.

Yes. The booking widget lets customers stack services (e.g. cut + color + treatment) and shows the combined duration before they confirm. Per-service buffer minutes still apply between services if you configure them.

Customers can join the waitlist on any fully-booked day. When a slot opens (cancellation or rebook), the waitlist gets notified by SMS or email in the order they joined. Premium plans support ranked waitlists by service-fit, stylist match, or VIP status.

Stripe is the primary processor and is included in every plan. Square is available on Growth and Scale. PayPal is supported as a checkout option but not as a primary processor.

Yes — configure deposits per-service in Admin > Services. Common patterns: flat-rate deposit, percent of service price, or a no-show fee charged only if the customer doesn't show. Deposits authorize the card at booking and capture on completion (or cancel).

PointMintz supports tip capture in today's booking and POS flows where enabled by your tenant's payment setup. The post-service email/SMS tip prompt with standalone Stripe checkout is rolling out behind the post_service_tip_prompt feature flag; once enabled for your tenant, tips route to the assigned staff member and appear in settlement and payroll exports.

Admin > Settings > Billing > Change plan. Upgrades are pro-rated and take effect immediately. Downgrades take effect at the start of your next billing cycle so you don't lose features mid-month.

Admin > Settings > Billing > Invoices. Every invoice is downloadable as PDF and includes an itemized breakdown of plan fees + any add-ons (SMS pack, additional locations, etc.). Stripe also emails each invoice to your billing contact.

Admin > Settings > Billing > Cancel subscription. No cancellation fee, no questions asked. Your data stays accessible for 30 days after cancellation in case you change your mind; after that we export and delete per the retention policy in our privacy notice.

Yes — Growth and Scale include QuickBooks Online (QBO) sync. Bookings export as Sales Receipts (or Invoices, your choice), tips export as separate line items, and tax line splits follow your QBO chart of accounts. QuickBooks Desktop is supported via the QBWC connector.

Yes. Growth and Scale include SMS reminders (US/CA) in the plan price. You'll be assigned a dedicated 10DLC long-code or short-code (depending on volume) and can customize reminder timing per service. Carrier opt-in flows are handled automatically per the SMS opt-in policy.

Admin > Settings > Integrations > Google Calendar > Connect. Per-staff two-way sync: PointMintz bookings show on the staff member's Google Calendar with the customer name + service, and any blocked time on their Google Calendar blocks the same time on the PointMintz booking widget.

Three usual causes: (1) staff schedules aren't set — check Admin > Staff > Working hours; (2) services have no duration — check Admin > Services; (3) all available days are in the past or fully booked — expand your booking window in Admin > Settings > Booking > Lead time. Email hello@pointmintz.com with your subdomain and we'll diagnose in under an hour.

Check Admin > Settings > Notifications > Email is "Booking confirmed" toggle ON, then check the email templates have a from-address (Admin > Settings > Branding). If your domain has DMARC, make sure our sending domain is in your SPF record. Detailed checklist at Integrations > Email.

Admin > Edit Website > Branding > Logo > Upload. The image must be PNG/SVG/WebP, at least 200×200 pixels, under 500KB. After upload, hard-refresh your browser (Cmd/Ctrl+Shift+R). If the logo still doesn't show, email hello@pointmintz.com with your slug and we'll inspect.