PointMintz
Terms of Service

Clear terms for a professional booking experience.

These Terms of Service explain how PointMintz websites, booking pages, and related services can be used. By using the service, you agree to these terms on behalf of yourself and, if applicable, the business you represent.

Use Age Security Service Liability Law Disputes Contact

Last updated

May 11, 2026

Use of the service

You may use PointMintz only for lawful business purposes and in accordance with these terms. You are responsible for your account activity, the accuracy of the content you publish, and compliance with the laws that apply to your business.

Age requirement: You must be at least 13 years old (or the higher age of digital consent in your jurisdiction, for example 16 in parts of the European Union) to use PointMintz. If you are between 13 and the age of majority where you live, you may use PointMintz only with the involvement of a parent or legal guardian who agrees to these terms on your behalf.

Age and eligibility (COPPA)

PointMintz is a business booking platform and is not directed to children under 13. We do not knowingly collect personal information from anyone under 13. 13+ only — accounts created by under-13 users will be deleted on report. Parents or guardians who believe a child under 13 has created an account may contact privacy@pointmintz.com for prompt deletion.

Accounts and security

You must keep credentials secure, provide accurate account information, and notify PointMintz if you suspect unauthorized access. We may suspend or limit access when needed to protect the service, customers, or our users.

Service availability and changes

We may update features, content, and pricing over time. While we work to keep the service reliable, interruptions, maintenance windows, and third-party issues can occur.

Expectation setting: a premium experience still needs room for maintenance, improvement, and operational realities.

Fees and third-party services

Paid features, messaging, payments, and integrations may be subject to separate pricing and provider terms. You are responsible for charges incurred under your account and for reviewing the terms of any connected services. Payments are processed by Stripe and subject to the Stripe Services Agreement.

Limitation of liability

To the fullest extent permitted by law, PointMintz and its affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunities arising from use of the service.

Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Dispute resolution & binding arbitration

Please read this section carefully — it affects your legal rights, including your right to bring a lawsuit in court or participate in a class action.

1. Informal dispute resolution (60-day notice). Before starting an arbitration or any other proceeding, you and PointMintz agree to first try to resolve the dispute informally. Send a written notice describing the dispute and the relief you seek to legal@pointmintz.com. The parties will negotiate in good faith for at least 60 days from receipt of the notice before initiating arbitration or litigation.

2. Binding individual arbitration. If the dispute is not resolved within 60 days, you and PointMintz agree to resolve any claim, controversy, or dispute arising out of or relating to these Terms or the service through final and binding individual arbitration, administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and, where applicable, its Consumer Arbitration Rules (the "AAA Rules"), as modified by these Terms. The AAA Rules are available at www.adr.org.

3. Arbitrator and seat. The arbitration will be conducted by a single neutral arbitrator. The seat of arbitration is Wilmington, Delaware. Hearings, if any, may be conducted by video, by telephone, or in writing at the consumer's election where the AAA Consumer Arbitration Rules apply.

4. Class-action and jury-trial waiver. You and PointMintz each waive any right to a jury trial and any right to participate in a class action, collective action, or representative proceeding. Claims may only be brought in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator has no authority to consolidate claims of more than one person or to preside over any form of representative or class proceeding. If this class-action waiver is found unenforceable, then the entirety of this arbitration provision will be null and void as to that claim and the claim will proceed in court as described below — but the rest of these Terms remain in effect.

5. 30-day arbitration opt-out. You may opt out of this arbitration agreement by sending a signed written notice to legal@pointmintz.com with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. The notice must include your full legal name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.

6. Exceptions. Either party may bring (a) an individual claim in small-claims court if the claim qualifies and remains in that court, or (b) an action in court solely to seek injunctive or other equitable relief to stop unauthorized use of, or infringement of, intellectual property or confidential information.

7. Venue for non-arbitrable claims. For any claim that is not subject to arbitration under this section, you and PointMintz agree to the exclusive personal jurisdiction and venue of the state and federal courts located in New Castle County, Delaware, and waive any objection to that venue.

8. Costs and fees. Filing, administrative, and arbitrator fees are governed by the AAA Rules. Where the AAA Consumer Arbitration Rules apply and you initiate the arbitration, PointMintz will pay all such fees that exceed the amount you would have paid as a court filing fee for an equivalent proceeding.

SMS messaging program

Customers who provide a mobile number on a booking form receive transactional SMS (booking confirmations, reminders, cancellations, check-in instructions) from the booking business sent through PointMintz on toll-free 866-682-7234. Marketing messaging is a separate, optional opt-in. The SMS program complies with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and CTIA / A2P 10DLC carrier requirements.

  • Customers may reply STOP to opt out, HELP for help, or START to opt back in. Msg & data rates may apply.
  • Phone numbers are stored only when the customer explicitly consents to SMS at the time of phone-number collection.
  • Phone numbers are not shared with third parties for marketing.
Full opt-in disclosures, message frequency, sample messages, and the consent workflow are published at SMS policy.

Browser push notifications

Browser push uses separate consent for transactional booking notices and marketing offers. Customers may keep transactional push enabled for confirmations, reminders, cancellations, and requested service updates while opting out of marketing push for promotions, loyalty messages, and last-minute openings.