How PointMintz handles SMS opt-in and consent.

Toll-free 866-682-7234

Used for transactional visit messages and (only with separate consent) occasional promotions from the business you booked with.

• Sender

  PointMintz, on behalf of the business you booked with. Every message identifies both.
• Frequency

  Up to 5 transactional messages per visit.
• Charges

  Msg & data rates may apply.
• Stop anytime

  Reply STOP to opt out, HELP for help.

Opt-in flow on the booking form

Consent is collected by the customer's direct booking interaction with the business — at the moment the phone number is provided, with the disclaimer visible above the submit button.

1. Customer chooses a service and time on the business's booking page (e.g., businessname.pointmintz.com).
2. Customer enters their mobile number and email at the contact step.
3. The consent disclaimer is shown immediately above the “Confirm booking” button. The transactional checkbox is required to complete booking; the marketing checkbox is optional and unchecked by default.
4. Customer reviews and clicks “Confirm booking”. The booking is recorded with the customer's explicit consent timestamp.
5. The business sends transactional reminders via PointMintz over 866-682-7234 in line with the disclosed frequency.

Two SMS programs — both opt-in

PointMintz operates two distinct SMS programs over the toll-free number, both opted into on the booking form above: transactional reminders (required to complete the booking) and marketing & promotions (a separate, optional checkbox, unchecked by default). WhatsApp messaging is a separate program on a separate channel with its own consent, described in WhatsApp messaging consent below — it is not part of either SMS program here.

• Transactional reminders (required to book)

  Booking confirmation, visit reminders, cancellation, reschedule, and check-in instructions. Up to 5 messages per visit.
• Marketing & promotions (optional)

  Occasional deals, openings, and announcements from the business you booked with. Up to 2 messages per week. Off by default.
• Carrier-compliance keywords (always available)

  Reply STOP to opt out of all messages. Reply HELP to receive contact info. Reply START to opt back in.

WhatsApp messaging consent (separate from SMS)

PointMintz also offers visit messaging over WhatsApp. This is a separate messaging channel with its own consent — opting in to SMS above does not opt you in to WhatsApp, and opting in to WhatsApp does not opt you in to SMS. The two are not shared, tracked, or enforced together in our systems, and WhatsApp consent is never inferred from your SMS consent.

1. You turn on WhatsApp messaging yourself from My Account → Notification preferences, entering the WhatsApp number you want messaged and checking the WhatsApp consent box.
2. Your opt-in (or opt-out) is timestamped and written to its own audit log (whatsapp_consent_audit), separate from the SMS consent log, recording the disclaimer version you agreed to.
3. Once opted in, the business you booked with may send visit messages to you over WhatsApp through PointMintz.

“By opting in you agree to receive WhatsApp messages about your visit from this business through PointMintz. Message frequency varies. Reply STOP on WhatsApp to opt out at any time.”

Note: Replying STOP on WhatsApp opts you out of WhatsApp messages only — independent of, and separately from, the SMS STOP keyword handling described above. It does not affect your SMS consent, and SMS STOP does not affect your WhatsApp consent. You can also opt out anytime from My Account → Notification preferences.

Verbatim consent disclaimer

This is the exact text shown to the customer at the time their phone number is collected:

“By providing your mobile number you agree to receive transactional SMS about your visit from Mintz Cuts (example) via PointMintz (toll-free 866-682-7234). Up to 5 messages per visit. Msg & data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy and Terms.”

The business name shown above is the actual booking business's own name, substituted automatically for each business's customers. Where no business is resolved (as on this page), a clearly-labelled example name is shown instead, so the customer always sees the first-party sender clearly identified.

Sample messages

Examples of messages sent by businesses on PointMintz, modeled on Microsoft's TFV guideline format:

• “Mintz Cuts (example) via PointMintz: Confirmed! visit on Sat, May 16 at 2:00 PM with Jamie #48213 pointmintz.com/s/abcd1234 Reply STOP to opt out, HELP for help. Msg & data rates may apply.”
• “Mintz Cuts (example) via PointMintz: Reminder! visit in 24h at 2:00 PM. pointmintz.com/s/abcd1234 Reply STOP to opt out, HELP for help. Msg & data rates may apply.”
• “Mintz Cuts (example) via PointMintz Promos: Walk-ins welcome Saturday 10–4. 2 msgs/week. Msg & data rates may apply. Reply HELP for help. Reply STOP to opt out.”

STOP, HELP, and START are always honored

The PointMintz inbound SMS handler responds to compliance keywords on every number, regardless of customer status. Tenant-owned numbers reply with the booking business name; platform-owned or shared PointMintz numbers keep the PointMintz brand and support contact.

• STOP on a tenant-owned number

  Reply: “You're unsubscribed from Mintz Cuts (example) via PointMintz texts. Reply START to opt back in.” The customer is opted out of all SMS in our records.
• HELP on a tenant-owned number

  Reply: “Mintz Cuts (example) via PointMintz: For help, call the business phone or email the business contact. Reply STOP to opt out. Msg & data rates may apply.”
• START on a tenant-owned number

  Reply: “Mintz Cuts (example) via PointMintz SMS updates are back on. Reply BOOK, CONFIRM, CANCEL, RESCHEDULE, WAIT, or HERE anytime.”
• Platform fallback

  Platform-owned or shared PointMintz numbers keep the PointMintz brand, toll-free line, and support email in their compliance replies.
• UNSUBSCRIBE

  Treated as STOP.

What we don't do

• We do not share customer phone numbers with third parties for marketing. Mobile opt-in information and phone numbers are never shared with or sold to third parties or affiliates for marketing purposes.
• We do not send SMS without the customer's explicit consent on the booking form.
• We do not require marketing opt-in to complete a booking; marketing is a separate, optional checkbox.
• We do not ignore STOP or HELP. The handler returns the correct branded compliance reply.

Note: PointMintz is the messaging facilitator; the booking business is the first-party sender. Both are identified clearly to the customer at consent time and in every message.

Questions or requests

Already have an account? Change your SMS preference instantly — no need to email or call — in My Account › Notifications.

For anything else SMS-related, opt-in/opt-out requests, or to report a delivery issue, contact support@pointmintz.com or call 866-682-7234. See also our Privacy Policy and Terms of Service.