Get to the right PointMintz help path quickly.

Fastest route

Your business URL

Example: demo-barbershop.pointmintz.com. This prevents wrong-business triage.

Exact page or action

Send the URL, tab name, button name, and the customer-facing impact.

Screenshot or error text

Copy the exact message if a console, modal, or failed request appears.

Severity guide

P0

Booking, payment, login, your booking page loading the wrong business, or customer communication is broken.

P1

Admin workflow is blocked, data is wrong, or launch work cannot proceed.

P2

Copy, polish, training, setup help, or lower-risk workflow cleanup.

Self-serve first

• Browse articles

  Search booking, billing, integrations, migration, and troubleshooting guidance.
  Help center
• Read platform answers

  Use FAQ for pricing, migration, security, supported industries, and roadmap questions.
  FAQ

Where support lives inside the product

Business adminRecover your admin sign-in

Enter your email and we will send sign-in links for every business admin dashboard tied to it — bookings, services, staff, notifications, branding, integrations, and reporting workflows live there.

Customer accountMy PointMintz

See your bookings, loyalty, and receipts, and manage saved businesses, across every PointMintz business you have visited.

PlatformContact and support pages

Use when you cannot access your business admin or are still evaluating PointMintz before signup.

ComplianceTrust, privacy, DPA, HIPAA

Use public trust pages for current compliance posture before asking for deeper evidence.

Need a person?

Email support@pointmintz.com. For urgent customer-facing failures, put URGENT, your business URL, and the broken URL in the subject.

Email supportUse contact form