Questions, asked and answered.

Founder pricing for the first wave of paying tenants will sit well under what Vagaro, Mindbody, and Squire charge for an equivalent feature set. Exact numbers go up the day we open the doors. Sign up on the waitlist and we'll email the price before it changes.

Month-to-month. Cancel any time and the platform stops billing the next cycle. We don't lock anyone in because the goal is to be worth keeping, not impossible to leave.

Yes — a real one. Full feature set, real bookings, no credit card on file to start. Long enough to actually run a few weeks of real-world appointments, not just click around.

Once the trial ends and you keep using it. We don't auto-charge a card you forgot you entered. Card goes on file when you choose a plan after the trial.

If you cancel mid-cycle and feel the month wasn't worth it, email us. Founder refunds aren't policy yet because we're not at scale, but the answer is "yes, of course" until that changes.

Customer list and service catalog import in a CSV upload. Photos and brand assets — drop them into the new tenant's media library or let our AI generate fresh ones from a description of your space. Recurring bookings and gift card balances are the gnarly bits; we walk those through manually with you on a 30-min call.

Honestly — historical data older than ~12 months gets compressed; we keep the customer record but trim the noise. Past appointment notes and SMS conversation history don't always survive an export from the source platform — that's not on us, that's their lock-in. We tell you what's coming over before you commit.

Yes, and it's the boring-correct migration plan. Take new bookings on PointMintz, finish out existing ones on the old platform, then flip the calendar on day 31. Less drama than a hard cutover.

Microsoft Azure, US East region. Each tenant gets its own database file — your customer list isn't co-mingled with anyone else's, even at the storage layer. Backups run nightly to a separate region.

You and the staff you invite. The PointMintz team (currently the founder) can see operational telemetry — booking counts, error logs — but not customer PII unless you specifically ask for support and grant access.

GDPR and CCPA: yes — privacy policy, data export, right-to-be-forgotten flows are wired. HIPAA-scope templates can now start self-serve, with clinical safeguards active. Tenant-specific HIPAA compliance claims still require BAAs, encryption evidence, audit-log evidence, and counsel-approved language.

Honest answer: we built the export tools first, before the import tools. You can pull a complete CSV bundle of your customers, services, staff, bookings, and brand assets at any time. If we ever wind down, we email you a 90-day notice and a one-click final export.

11 verticals at launch: Hair, Barbershop, Esthetics, Nails, Massage, Medspa, Wellness, Fitness, Clinical, Pet, and Tattoo. Each has a category-tuned storefront template — color palette, copy patterns, gallery layouts that fit how customers in that vertical actually browse. Click any chip on the homepage to see a live demo from that category.

One platform tenant per location is the cleanest model right now. Multi-location grouping with shared customer database and consolidated reporting is on the roadmap — beta-flagged for the second half of 2026.

Yes — bookings can flag the appointment as "we come to you" with the customer address as the location. Map integration ships with the Beauty and Pet templates.

Currently one person — the founder. He sleeps occasionally. The codebase has automated agents that file pull requests, fix bugs, and ship features around the clock, which is why the platform moves faster than a one-person team usually can. Customer support today goes straight to the founder's inbox; that's a feature, not a bug.

Right now, the founder. Response time is usually under 4 hours during US business hours, slower at night. As paying customers come on, support staffing scales with revenue — but the founder will always be answering the harder threads.

Yes — registered LLC, real bank account, real Microsoft Azure spend, real domain registered through GoDaddy in 2025. The platform launched as a side project that worked too well to leave on the side.

Stripe live-mode payment processing (currently test-mode for the demo tenants), HIPAA enablement for medspa / clinical, multi-location grouping, and the staff-day mobile experience. Everything is feature-flagged per tenant, so you opt into new things on your schedule.

The customer-facing booking flow already works as a progressive web app — installable to the home screen, offline-capable for viewing existing bookings. Native iOS / Android shells specifically for staff are on the roadmap, behind the multi-location work.

For new sign-ups, yes — gradually, as the feature set grows. Existing customers are grandfathered into their original price unless we ship a major capability you specifically opt into. We don't surprise-raise prices on people already paying.