Trust & safety

Content Safety Policy

PointMintz runs a platform-wide content-moderation program covering staff portfolio photos and captions posted through booking sites on PointMintz. Every business's queue is reviewed by our platform trust & safety team, using automated severity scoring plus customer flags to prioritize what gets a human look first.

Report content Trust center

How review works

When a staff member posts a portfolio photo, it is scored for potential issues on a 0–6 severity scale and can also be flagged by customers. Anything pending or held for re-review lands in a cross-business queue, sorted by severity first and age second, so the most concerning items are reviewed soonest.

Moderation policy tiers

Every business is assigned one of three policy tiers, which sets how aggressively content is automatically hidden pending review:

Strict — auto-hide at severity 1: New and trial businesses start here. Almost anything flagged is hidden immediately pending human review.
Standard — auto-hide at severity 3: The default tier for established businesses. Only moderate-to-high severity content is auto-hidden while lower-severity items stay visible pending review.
Trusted — auto-hide at severity 6: Businesses with a 90-day-or-longer clean record — no rejected, quarantined, or escalated content in that window — earn this tier, only the most severe content is auto-hidden.

A platform admin can also set an explicit policy override with a threshold from 0 to 6, with a documented reason, for a specific business.

What happens to reviewed content

Our platform trust & safety team can take one of these actions on any item:

Approve: Content stays visible.
Reject: Content is removed.
Quarantine: Content is held out of view for re-review, not a final decision.
Escalate to legal: Serious issues are routed to our legal team.
Ban tenant: For serious or repeated violations, a business's account can be suspended.

Every decision is logged

Every moderation decision — who made it, when, the prior and new status, and the reason — is written to an append-only record that is never edited or deleted. This gives us (and, on request, the affected business) a permanent, auditable history of every call made.

Report something concerning

If you come across content on a PointMintz business's booking site that you believe violates this policy, contact us with a link or description of what you saw. We review reports as part of the same queue described above.